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What modems have been tested and approved for the GP?

In case that you can not transfer the screen data by using Modem, please follow the steps.
 
1) Is any Error Messages displayed when transferring?
   
Displaying [Cannot transfer by modem so that I/O Driver is different.]
 
Cause
Solution
The type or the version of I/O Driver did not match.

 
Please transfer the data directly by using USB Transfer Cable or LAN Cable, etc.

 
 
Displaying [Cannot transfer by modem so that runtime system is different.]
 
Cause
Solution
Run Time System or, the type or Protocol did not match.

 
Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.

 
 
Displaying [Cannot transfer by modem so that font setting is different.]
 
Cause
Solution
The type of Fonts which is registered did not match.

 
Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.

 
 
Displaying [Cannot transfer by modem so that project is different or version is different.]
 
Cause
Solution
The type or the edit version of the project did not match.

 
Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.

 

 

2) Is the display in condition as below?
   
Displaying Initial Screen
 

 
 
Cause
Solution
Runtime Program is not installed in it. Therefore it doesn't recognize the modem.

 
Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.

 
 
Displaying Force Transfer Screen as starting display
 

 
 
Cause
Solution
There is a possibility that the required data to operate Runtime Program is losing.

 
Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.

 

 

3) Is the modem which you are using proper?
 
 
The modems below are not available.
·
The reception of the Display is analogue modem, so that you cannot use terminal adapter for ISDN Line at PC side.

 
·
The modems such as AIR H of Willcom Inc. ( former DDI Pocket Inc.) which can be used by connecting via connection center, are not available.

 
 
The modems below are available.
·
RS-232 Connection Modem
·
Modems which support Windows and can make a call to another Modem which is connected to display
·
Modems which support AT Command
·
Modem which can receive datum at the display side
·
Modem which can control hardware free
·
Modem which can return texts by Result Command
 

 

4) Are the modem and the display connected properly?
   
Please check below.
 
Please check that [USB-Serial Conversion Cable] which connects the display and the modem is not off from the display and the modem, and the power of Modem is ON.
 

 

5) Is the modem setup properly with PC?
   
With GP-PRO EX
 
Please confirm that Modem is setup properly on the [Transfer Settings] and the Setup Phone Number is correct.
 
With Windows®
 
Please confirm that the setting is matched to the used modem with [Telephone and Modem Options] on Control Panel. Please refer the manual of modem for details.

 
 
FA227131  |  02-Dec-2014  | Remote Maintenance
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